Framework: Three Scenarios + Five Core Judgments for Intelligent Customer Service
VISUAL STRUCTURE
A strategic framework combining scenario planning and key insights.
ZONES:
TOP SECTION — "横纵交汇：三条剧本" (Three Scenarios)
SCENARIO 1 (Left - Gold zone): "大概率剧本"
- Title: "AI Agent 成为标配"
- Detail: "人类从「接线员」升维到「专家和守门员」"
- Probability marker: ★★★★★
- Visual: upward arrow
SCENARIO 2 (Center - Red zone): "最危险剧本"
- Title: "大规模上线 → 信任危机"
- Detail: "70%用户一次糟糕体验就离开"
- Probability marker: ★★★
- Visual: warning triangle
SCENARIO 3 (Right - Green zone): "最乐观剧本"
- Title: "按结果付费 → 收入中心"
- Detail: "商业价值从「省成本」变「创满意」"
- Probability marker: ★★★
- Visual: rising curve
BOTTOM SECTION — "五条核心判断" (Five Judgments)
J1: "核心矛盾转移: 从「能理解吗」→「能信任吗」" J2: "自建 vs 购买 = 掌控迭代节奏的决策" J3: "选型三阶段: 初期(MVP) → 中期(切出) → 长期(自维护)" J4: "别在用户面前说谎 — 标注AI是AI" J5: "转人工是宪法级需求 — 0.5秒内必须找到按钮"
CONNECTING ELEMENT (middle):
A bridge/arrow connecting scenarios to judgments, labeled: "历史如何塑造了今天的竞争位置"
COLORS
- Scenario 1: gold #d4a017 zone
- Scenario 2: red #c0392b zone
- Scenario 3: green #27ae60 zone
- Judgments: deep blue #1a5276 text on white
- Background: white with subtle grid
STYLE
- Strategic framework diagram
- Clean professional aesthetic
- Chinese text throughout
- Information architecture: scenarios(visual) + judgments(textual)